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CDNN RANT!!
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<blockquote data-quote="BryanDP" data-source="post: 2942016" data-attributes="member: 1111"><p>I did have to call. Yesterday during this time frame I emailed and they said to call them. I told them I wasn't available to call but they refused to forward my shipping information. I was finally available to call last night around 6:30 p.m. and they said that I would have to call in when the internet team was available, 9:00 a.m. - 3:00 p.m. So apparently their internet team doesn't use email. The person who was emailing was prompt - they just refused to assist me.</p><p></p><p></p><p></p><p>I wouldn't know! I have no idea when or if my order has shipped.</p><p></p><p></p><p></p><p>This would be great! Just not my experience, unfortunately. Maybe it shipped, maybe it didn't. I don't know because they won't email me my shipping confirmation for a purchase I made entirely online and I'm not available to call them during the timeframe that they have someone there to help me.</p><p></p><p></p><p></p><p>I emailed with my order number. If they needed any additional information I wouldn't have been adverse to providing it. I heard back from them. They just refused to assist me by email and insisted I call. I did finally call and was told I had to call another time.</p><p></p><p></p><p>Uh, no. (see: hashtag first world problem). Just another stupid online retailer who won't actually do business entirely online. </p><p></p><p></p><p></p><p>Me too, but there's a lot of places that don't want to commit to anything in writing it seems.</p><p></p><p></p><p></p><p>First and foremost, I am a drama queen. </p><p></p><p></p><p></p><p>Yeah I had similar issues with Cheaper than Dirt on a previous order which is why I didn't consider them for this order.</p></blockquote><p></p>
[QUOTE="BryanDP, post: 2942016, member: 1111"] I did have to call. Yesterday during this time frame I emailed and they said to call them. I told them I wasn't available to call but they refused to forward my shipping information. I was finally available to call last night around 6:30 p.m. and they said that I would have to call in when the internet team was available, 9:00 a.m. - 3:00 p.m. So apparently their internet team doesn't use email. The person who was emailing was prompt - they just refused to assist me. I wouldn't know! I have no idea when or if my order has shipped. This would be great! Just not my experience, unfortunately. Maybe it shipped, maybe it didn't. I don't know because they won't email me my shipping confirmation for a purchase I made entirely online and I'm not available to call them during the timeframe that they have someone there to help me. I emailed with my order number. If they needed any additional information I wouldn't have been adverse to providing it. I heard back from them. They just refused to assist me by email and insisted I call. I did finally call and was told I had to call another time. Uh, no. (see: hashtag first world problem). Just another stupid online retailer who won't actually do business entirely online. Me too, but there's a lot of places that don't want to commit to anything in writing it seems. First and foremost, I am a drama queen. Yeah I had similar issues with Cheaper than Dirt on a previous order which is why I didn't consider them for this order. [/QUOTE]
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