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<blockquote data-quote="Brandi" data-source="post: 2109950" data-attributes="member: 24446"><p>I've dealt with that guy before both on the floor and checking a gun out. There's no denying he's slow and doesn't have a great grasp on the computer system and it took a painfully long time to checkout and there were several very irritated customers waiting for their turn to buy their gun. However, this same man will do whatever he can to help you find what you are looking for and seems to know a lot about the guns. The fault doesn't fall on him, it falls on management for leaving him the only one up front running gun buys when he's, obviously, a better asset on the floor selling the guns to people. Most of the other workers whiz right through the computer stuff and that's where they should be. There's always workers standing around chatting with the other workers while this poor guy is up to his neck in angry customers and that's not right.</p><p></p><p>They need to have that older man doing what he does best and that's interacting with customers looking for a gun or anything else for that matter. It's not his fault, whoever put him upfront is to blame. If I remember correctly whoever is the sales guy for that particular gun is also the one who rings it up and does the paperwork so maybe the answer is just assigning "gun checkouts" to someone who stays there and does that all day. </p><p></p><p>I've seen sales people that wouldn't help you unless you pinned them in the corner and then they'd try to fight their way out, at least this guy is out there doing the job. I had one younger guy try to talk me out of a gun because HE didn't think stainless guns should be used while hunting because they were too shiny. Then I had to demand he go look and see if that particular gun was in stock in stainless. He walked away then came back 20 minutes later, said "no" and walked away. I was not a happy camper and would take the older guy ANY day over that other @sshat.</p></blockquote><p></p>
[QUOTE="Brandi, post: 2109950, member: 24446"] I've dealt with that guy before both on the floor and checking a gun out. There's no denying he's slow and doesn't have a great grasp on the computer system and it took a painfully long time to checkout and there were several very irritated customers waiting for their turn to buy their gun. However, this same man will do whatever he can to help you find what you are looking for and seems to know a lot about the guns. The fault doesn't fall on him, it falls on management for leaving him the only one up front running gun buys when he's, obviously, a better asset on the floor selling the guns to people. Most of the other workers whiz right through the computer stuff and that's where they should be. There's always workers standing around chatting with the other workers while this poor guy is up to his neck in angry customers and that's not right. They need to have that older man doing what he does best and that's interacting with customers looking for a gun or anything else for that matter. It's not his fault, whoever put him upfront is to blame. If I remember correctly whoever is the sales guy for that particular gun is also the one who rings it up and does the paperwork so maybe the answer is just assigning "gun checkouts" to someone who stays there and does that all day. I've seen sales people that wouldn't help you unless you pinned them in the corner and then they'd try to fight their way out, at least this guy is out there doing the job. I had one younger guy try to talk me out of a gun because HE didn't think stainless guns should be used while hunting because they were too shiny. Then I had to demand he go look and see if that particular gun was in stock in stainless. He walked away then came back 20 minutes later, said "no" and walked away. I was not a happy camper and would take the older guy ANY day over that other @sshat. [/QUOTE]
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