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The Water Cooler
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Customer Service ... Oh yes ... RANT ON ... lol
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<blockquote data-quote="Annie" data-source="post: 3014935" data-attributes="member: 42224"><p>A couple weeks ago when I called about this same issue the CSR told me she couldn't talk to me about the account because I wasn't the PRIMARY on a JOINT account. I got in the car, drove up to the old man's work and took him in a conference room and we called them back. No problem with that gal. When I told her why she was on a conference call she apologized profusely and said she would see to it the other gal (whose name and number I knew lol) would get additional training. I said "No offense but I'd like to hear that from her supervisor." She said "No problem, do you mind holding?" I laughed and said "Hey, I've already spent 3 1/2 hours total trying to take care of something that should have only taken 15-20 minutes at the most. What's another 20??" THAT girl's supervisor couldn't apologize enough and said there WOULD be additional training coming her way ...</p><p></p><p>Huh ... maybe I'm a little more vindictive than I think ... <img src="/images/smilies/new/blush2.gif" class="smilie" loading="lazy" alt=":blush:" title="Blush2 :blush:" data-shortname=":blush:" /></p><p></p><p>I guess I should be grateful they all actually speak enough English, and speak it often enough that I can understand the words coming outta their mouths ... <img src="/images/smilies/new/hey3.gif" class="smilie" loading="lazy" alt=":hey3:" title="Hey3 :hey3:" data-shortname=":hey3:" /></p></blockquote><p></p>
[QUOTE="Annie, post: 3014935, member: 42224"] A couple weeks ago when I called about this same issue the CSR told me she couldn't talk to me about the account because I wasn't the PRIMARY on a JOINT account. I got in the car, drove up to the old man's work and took him in a conference room and we called them back. No problem with that gal. When I told her why she was on a conference call she apologized profusely and said she would see to it the other gal (whose name and number I knew lol) would get additional training. I said "No offense but I'd like to hear that from her supervisor." She said "No problem, do you mind holding?" I laughed and said "Hey, I've already spent 3 1/2 hours total trying to take care of something that should have only taken 15-20 minutes at the most. What's another 20??" THAT girl's supervisor couldn't apologize enough and said there WOULD be additional training coming her way ... Huh ... maybe I'm a little more vindictive than I think ... :blush: I guess I should be grateful they all actually speak enough English, and speak it often enough that I can understand the words coming outta their mouths ... :hey3: [/QUOTE]
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