Forums
New posts
Search forums
What's new
New posts
New media
New media comments
Latest activity
Classifieds
Media
New media
New comments
Search media
Log in
Register
What's New?
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Navigation
Install the app
Install
More Options
Advertise with us
Contact Us
Close Menu
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
The Water Cooler
General Discussion
Customer Service ... Oh yes ... RANT ON ... lol
Search titles only
By:
Reply to Thread
This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
Message
<blockquote data-quote="bigfug" data-source="post: 3014944" data-attributes="member: 4864"><p>Going through that with some med equipment. Doc ordered a sleep study and I am waiting my results. Med supply place calls and says I need a CPAP and they want to bill me for it. I said sure, as soon as I talk to the Dr. Referring Dr. and the referral go back and forth (8 phone calls on that alone) on who is supposed to give me the results. To top it off, according to med supply place, I have to have a follow up with Dr. to make sure I am using it. That's great, which Dr.? They can't tell me so I call the insurance figuring I'll get it straight from the horse's mouth. They are confused as hell, and told me there was some misinformation, and wanted to verify prior authorization of the equipment. Comes back, and said it was authorized, great, I knew that...but before I drop $600 on a rent to own machine, I wanted to talk to the Dr. She comes back with there's some more misinformation. My cost should be $0! Call med place back, they tell me I am wrong. I said call the provider line, use this verification #. They said they already verified through Southern Horizons. Who's Southern Horizons? My insurance is UHC, call the provider line and use this #, they said you hadn't verified. She tell's me she'll re-verify just to make sure. Calls back and says I am right, and goes into the whole rent to own bit. I stop her and said rent to own? What's my cost/payment? $0.....Oh well, no out of pocket cost, I'm done arguing as long as I know it isn't costing me anything.</p></blockquote><p></p>
[QUOTE="bigfug, post: 3014944, member: 4864"] Going through that with some med equipment. Doc ordered a sleep study and I am waiting my results. Med supply place calls and says I need a CPAP and they want to bill me for it. I said sure, as soon as I talk to the Dr. Referring Dr. and the referral go back and forth (8 phone calls on that alone) on who is supposed to give me the results. To top it off, according to med supply place, I have to have a follow up with Dr. to make sure I am using it. That's great, which Dr.? They can't tell me so I call the insurance figuring I'll get it straight from the horse's mouth. They are confused as hell, and told me there was some misinformation, and wanted to verify prior authorization of the equipment. Comes back, and said it was authorized, great, I knew that...but before I drop $600 on a rent to own machine, I wanted to talk to the Dr. She comes back with there's some more misinformation. My cost should be $0! Call med place back, they tell me I am wrong. I said call the provider line, use this verification #. They said they already verified through Southern Horizons. Who's Southern Horizons? My insurance is UHC, call the provider line and use this #, they said you hadn't verified. She tell's me she'll re-verify just to make sure. Calls back and says I am right, and goes into the whole rent to own bit. I stop her and said rent to own? What's my cost/payment? $0.....Oh well, no out of pocket cost, I'm done arguing as long as I know it isn't costing me anything. [/QUOTE]
Insert Quotes…
Verification
Post Reply
Forums
The Water Cooler
General Discussion
Customer Service ... Oh yes ... RANT ON ... lol
Search titles only
By:
Top
Bottom