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The Water Cooler
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Customer Service ... Oh yes ... RANT ON ... lol
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<blockquote data-quote="Annie" data-source="post: 3015082" data-attributes="member: 42224"><p>You don't need luck when you are a classically trained (meaning OTJ) legal assistant with a stubborn streak a mile long. They get 48 hours to get it right and then I'm instituting my own special brand of scorched earth policy on them.</p><p></p><p>I actually got all the way up to the VP of a health insurance company once. He didn't do what he said he was gonna do. His secretary was trying to cover for him and I said "If you think for one minute I don't already have the CEO's name and office number you are sadly mistaken. And you are also sadly mistaken if you think my next call is gonna be to the Better Business Bureau if I don't get a tracking number for the check you are supposed to have already sent to EMSA a month ago before this phone call is over. THAT will be my SECOND call.</p><p></p><p>She put me on hold and 5 minutes later came back with a tracking number for an overnight package. The billing clerk at EMSA called me laughing when she got the package. Said she had NEVER gotten an overnight package from an insurance company and she'd been doing that job 22 years. <img src="/images/smilies/new/sunbath.gif" class="smilie" loading="lazy" alt=":sunbath:" title="Sunbath :sunbath:" data-shortname=":sunbath:" /></p></blockquote><p></p>
[QUOTE="Annie, post: 3015082, member: 42224"] You don't need luck when you are a classically trained (meaning OTJ) legal assistant with a stubborn streak a mile long. They get 48 hours to get it right and then I'm instituting my own special brand of scorched earth policy on them. I actually got all the way up to the VP of a health insurance company once. He didn't do what he said he was gonna do. His secretary was trying to cover for him and I said "If you think for one minute I don't already have the CEO's name and office number you are sadly mistaken. And you are also sadly mistaken if you think my next call is gonna be to the Better Business Bureau if I don't get a tracking number for the check you are supposed to have already sent to EMSA a month ago before this phone call is over. THAT will be my SECOND call. She put me on hold and 5 minutes later came back with a tracking number for an overnight package. The billing clerk at EMSA called me laughing when she got the package. Said she had NEVER gotten an overnight package from an insurance company and she'd been doing that job 22 years. :sunbath: [/QUOTE]
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