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The Water Cooler
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Good Customer Service Thread
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<blockquote data-quote="beardking" data-source="post: 3540977" data-attributes="member: 31421"><p>I actually have one for this, which is shocking in todays state of "service."</p><p></p><p>A couple weeks ago I was looking on FoodSaver's website trying to find troubleshooting tips for my vacuum sealer that my mom had given to me a few years ago. It was no longer switching to seal once it pulled a vacuum. I couldn't really find any info that was helpful on their website, so I clicked on their "Chat Live" button and actually got a person. She walked me through 5 or 6 different troubleshooting things, all of which failed. She asked where I bought it and how long ago and I told her that I got it for Christmas a few years back. She had me send her a pic of the serial number and verified that it was manufactured 6 years ago, just outside their 5 year warranty period. </p><p></p><p>I was expecting a hearty "Thank you for being a customer, would you like to buy a new one?" but instead she told me that she was going to send me the new version of what I had and asked for my address. I told her thank you many times and we ended the chat. I was expecting it'd be a month or more before it arrived, what with it being free and all. However, I received it 2 days later. Nice and shiny.</p><p></p><p>I'll definitely continue being a customer of theirs.</p></blockquote><p></p>
[QUOTE="beardking, post: 3540977, member: 31421"] I actually have one for this, which is shocking in todays state of "service." A couple weeks ago I was looking on FoodSaver's website trying to find troubleshooting tips for my vacuum sealer that my mom had given to me a few years ago. It was no longer switching to seal once it pulled a vacuum. I couldn't really find any info that was helpful on their website, so I clicked on their "Chat Live" button and actually got a person. She walked me through 5 or 6 different troubleshooting things, all of which failed. She asked where I bought it and how long ago and I told her that I got it for Christmas a few years back. She had me send her a pic of the serial number and verified that it was manufactured 6 years ago, just outside their 5 year warranty period. I was expecting a hearty "Thank you for being a customer, would you like to buy a new one?" but instead she told me that she was going to send me the new version of what I had and asked for my address. I told her thank you many times and we ended the chat. I was expecting it'd be a month or more before it arrived, what with it being free and all. However, I received it 2 days later. Nice and shiny. I'll definitely continue being a customer of theirs. [/QUOTE]
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