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Competition, Tactics & Training
Self Defense & Handgun Carry
Milt Sparks, GGRRRRRR!!!
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<blockquote data-quote="Hawgman" data-source="post: 908950" data-attributes="member: 7676"><p>I guess I’m just disappointed. They have this massive name. People slobber all over their stuff. They’ve been in the business a long time. Their website leaves the impression they are professionals that know what they’re doing. Production time in big bold letters. Regular updates as to when items are being worked on. Real warm and fuzzy, reassuring stuff. Then they exceed their own “estimate” by, so far, 30%. Thirty Percent (so far)! I do that a couple times to my boss and I’m on the unemployment line. Being off by 30% is no longer an estimate; it’s a wild guess. And then they’re totally non-committal about the new “estimate”! And the update posted 2 weeks ago gives no hint they are behind one and a half to two months. They’re still telling people they will have their holster in 6 months. I guess they’re still in business because A.) They make a quality product, B.) No one seems to think any of this is unacceptable, even to the point of admiring it all. I can’t even wrap my mind around that one. Quite bizarre. </p><p>I’m no stranger to waiting for a holster. This year I waited 5 months for a holster from another maker. Fine. That was the estimate and the maker made good on that. I guess I just expected more accuracy and honesty from such a highly revered company. </p><p>One last little thought; calling the customer/sending a letter to let them know they were way off on the “estimated” delivery time might be time consuming, but it would show a little class. But it really doesn’t matter. They fill hundreds, if not thousands of orders a year (doesn’t sound custom to me) so a single person doesn’t worry them too much. In the future I’d rather deal with a company (and there’s a ton out there) that not only has quality but knows how to handle their business. Even if it means I wind up paying more.</p><p>I’m getting myself all worked up again&#8230;.peace out.</p></blockquote><p></p>
[QUOTE="Hawgman, post: 908950, member: 7676"] I guess I’m just disappointed. They have this massive name. People slobber all over their stuff. They’ve been in the business a long time. Their website leaves the impression they are professionals that know what they’re doing. Production time in big bold letters. Regular updates as to when items are being worked on. Real warm and fuzzy, reassuring stuff. Then they exceed their own “estimate” by, so far, 30%. Thirty Percent (so far)! I do that a couple times to my boss and I’m on the unemployment line. Being off by 30% is no longer an estimate; it’s a wild guess. And then they’re totally non-committal about the new “estimate”! And the update posted 2 weeks ago gives no hint they are behind one and a half to two months. They’re still telling people they will have their holster in 6 months. I guess they’re still in business because A.) They make a quality product, B.) No one seems to think any of this is unacceptable, even to the point of admiring it all. I can’t even wrap my mind around that one. Quite bizarre. I’m no stranger to waiting for a holster. This year I waited 5 months for a holster from another maker. Fine. That was the estimate and the maker made good on that. I guess I just expected more accuracy and honesty from such a highly revered company. One last little thought; calling the customer/sending a letter to let them know they were way off on the “estimated” delivery time might be time consuming, but it would show a little class. But it really doesn’t matter. They fill hundreds, if not thousands of orders a year (doesn’t sound custom to me) so a single person doesn’t worry them too much. In the future I’d rather deal with a company (and there’s a ton out there) that not only has quality but knows how to handle their business. Even if it means I wind up paying more. I’m getting myself all worked up again….peace out. [/QUOTE]
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