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The Water Cooler
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state farm
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<blockquote data-quote="wawazat" data-source="post: 3785224" data-attributes="member: 35603"><p>I worked in that building for a few months as a total loss adjuster. It is the only job I didnt give at least two weeks notice when I left because I WANTED them to blacklist me from ever going back in a moment of desperation. </p><p></p><p>They intentionally gave you more claims than could be handled in a timely manner and if you werent logged out of your phone on the minute your 8 hours was up, just wait for the parade of leadership to discuss how OT was not being approved. So, we werent allowed to make new calls or accept incoming calls within 30min of our shift end so we didnt risk going over. That meant the following morning, we spent the first couple of hours returning calls where the customer was pissed they couldnt get someone 30min before our shift end. I had a good knack for working with disgruntled people (managing tech support for repo guys for a few years), so I approached it as rock n roll and I can be responsive enough to everyone in my claims list to not get yelled at for 2 hours every morning. Every week, they analyze the number of claims you close each day so they can add more the following week.</p><p></p><p>The only guy out of my onboarding class that lasted over a year figured out the game and hid in the bathroom for several hours a day until they decreased his claim load to something he felt like handling. It took them about 18 months to fire him, haha.</p><p></p><p>Farmers could charge half what we pay anywhere else and I will never send a penny their way.</p></blockquote><p></p>
[QUOTE="wawazat, post: 3785224, member: 35603"] I worked in that building for a few months as a total loss adjuster. It is the only job I didnt give at least two weeks notice when I left because I WANTED them to blacklist me from ever going back in a moment of desperation. They intentionally gave you more claims than could be handled in a timely manner and if you werent logged out of your phone on the minute your 8 hours was up, just wait for the parade of leadership to discuss how OT was not being approved. So, we werent allowed to make new calls or accept incoming calls within 30min of our shift end so we didnt risk going over. That meant the following morning, we spent the first couple of hours returning calls where the customer was pissed they couldnt get someone 30min before our shift end. I had a good knack for working with disgruntled people (managing tech support for repo guys for a few years), so I approached it as rock n roll and I can be responsive enough to everyone in my claims list to not get yelled at for 2 hours every morning. Every week, they analyze the number of claims you close each day so they can add more the following week. The only guy out of my onboarding class that lasted over a year figured out the game and hid in the bathroom for several hours a day until they decreased his claim load to something he felt like handling. It took them about 18 months to fire him, haha. Farmers could charge half what we pay anywhere else and I will never send a penny their way. [/QUOTE]
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