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The Water Cooler
General Discussion
Truck Damage at Dealership (Service Department)
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<blockquote data-quote="Bahick71" data-source="post: 3800251" data-attributes="member: 50119"><p>I am a service manager at big truck shop. I do a walk around with the customer, annotate any</p><p>damage on our intake form, and then driver/owner has to sign intake form. I know damage</p><p>happens, but you would not believe the bogus claims we get about damage. I took in a truck</p><p>a couple months ago, the unit had a hole in the front bumper. I took a picture of the hole, with</p><p>the driver present. Then had the driver sign the intake form with the damage annotated. The</p><p>truck owner swears the damage was not there when the truck was dropped off. I showed him</p><p>the picture with the date and time, he said that was a fake. He has now threatened to hire a</p><p>lawyer, and make us buy him a new $6500 herd bumper. All I can say to him is good luck. I </p><p>would call the dealership though, if they care about there customers, they should make an offer</p><p>to make it right. Best of luck</p></blockquote><p></p>
[QUOTE="Bahick71, post: 3800251, member: 50119"] I am a service manager at big truck shop. I do a walk around with the customer, annotate any damage on our intake form, and then driver/owner has to sign intake form. I know damage happens, but you would not believe the bogus claims we get about damage. I took in a truck a couple months ago, the unit had a hole in the front bumper. I took a picture of the hole, with the driver present. Then had the driver sign the intake form with the damage annotated. The truck owner swears the damage was not there when the truck was dropped off. I showed him the picture with the date and time, he said that was a fake. He has now threatened to hire a lawyer, and make us buy him a new $6500 herd bumper. All I can say to him is good luck. I would call the dealership though, if they care about there customers, they should make an offer to make it right. Best of luck [/QUOTE]
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Truck Damage at Dealership (Service Department)
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