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The Water Cooler
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Truck Damage at Dealership (Service Department)
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<blockquote data-quote="Bahick71" data-source="post: 3801014" data-attributes="member: 50119"><p>I know what ;you mean about the bad service. I call customers with every update that I</p><p>get on there vehicle. I know sometimes I have not called them back fast enough, lol</p><p>and they call me. If I am not there or unable to take there call, I always call back in</p><p>a timely manner. In the event, because I am a human and have a scatter brain at times</p><p>that I do not return there call, I own it, and apoligize to them. I would for tell you to </p><p>call them, and conversation with them about the damage. It would not hurt to see what</p><p>they say. They make some meet in the middle offer, which is better than nothing. I have</p><p>done stuff like that with good customers. They will have a certain amount of leway </p><p>every month of stuff like that, and probably has somebody that will cut them a deal</p><p>to fix that damage. There goal should be to help the customer, and try as hard as they</p><p>can to make things right with the customer. If they are not willing to at least offer some</p><p>sort solution, repair it, or help repair, free oil change or something, I would never go back</p><p>to there again</p></blockquote><p></p>
[QUOTE="Bahick71, post: 3801014, member: 50119"] I know what ;you mean about the bad service. I call customers with every update that I get on there vehicle. I know sometimes I have not called them back fast enough, lol and they call me. If I am not there or unable to take there call, I always call back in a timely manner. In the event, because I am a human and have a scatter brain at times that I do not return there call, I own it, and apoligize to them. I would for tell you to call them, and conversation with them about the damage. It would not hurt to see what they say. They make some meet in the middle offer, which is better than nothing. I have done stuff like that with good customers. They will have a certain amount of leway every month of stuff like that, and probably has somebody that will cut them a deal to fix that damage. There goal should be to help the customer, and try as hard as they can to make things right with the customer. If they are not willing to at least offer some sort solution, repair it, or help repair, free oil change or something, I would never go back to there again [/QUOTE]
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