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The Water Cooler
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What is it with the gov't and their incompetent IT???
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<blockquote data-quote="TerryMiller" data-source="post: 3953846" data-attributes="member: 7900"><p>Incompetence can easily go beyond the government.</p><p></p><p>Back in September, the wife and I both contracted COVID for the second time. I got it in Texas and she tested positive AFTER we got back to the OKC area. So, she went to the new OU medical facility on Czech Hall Road in Yukon to get a treatment. First of all, after they gave her a prescription for some pills, they failed to provide a milligram dosage on the prescription and then failed to put a phone number there so the pharmacy could call to get the dosage.</p><p></p><p>After treatment and getting the prescription, the wife paid them what they billed her. ($22.38 with Medicare and a supplement.) Around January 6 or so, the wife gets a check from the OU medical system for $22.38. Within about a week, she then gets a new bill for $22.38. (She hasn't even cashed the check that they sent her.)</p><p></p><p>So we went by the OU facility in Yukon to straighten out the mess, and she is given a card with a phone number for the OU Urgent Care billing department on it. She calls that number, but is then told that they can't help her and give her yet another phone number.</p><p></p><p>Hopefully, it has all been straightened out, but we aren't really too encouraged that it is done.</p><p></p><p>Needless to say, we WON'T be using that medical facility again.</p></blockquote><p></p>
[QUOTE="TerryMiller, post: 3953846, member: 7900"] Incompetence can easily go beyond the government. Back in September, the wife and I both contracted COVID for the second time. I got it in Texas and she tested positive AFTER we got back to the OKC area. So, she went to the new OU medical facility on Czech Hall Road in Yukon to get a treatment. First of all, after they gave her a prescription for some pills, they failed to provide a milligram dosage on the prescription and then failed to put a phone number there so the pharmacy could call to get the dosage. After treatment and getting the prescription, the wife paid them what they billed her. ($22.38 with Medicare and a supplement.) Around January 6 or so, the wife gets a check from the OU medical system for $22.38. Within about a week, she then gets a new bill for $22.38. (She hasn't even cashed the check that they sent her.) So we went by the OU facility in Yukon to straighten out the mess, and she is given a card with a phone number for the OU Urgent Care billing department on it. She calls that number, but is then told that they can't help her and give her yet another phone number. Hopefully, it has all been straightened out, but we aren't really too encouraged that it is done. Needless to say, we WON'T be using that medical facility again. [/QUOTE]
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