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The Water Cooler
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Where to buy AR-15 lowers
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<blockquote data-quote="de-evoproject" data-source="post: 1286977" data-attributes="member: 14169"><p>You guys were spot on. Went by Cold Hand Arms after work today to check it out. I have to say...WOW. I have never met a guy like steve at any gun store or show i have ever been too and fully believe that every one in the business should be like him. </p><p></p><p>His prices were more than reasonable and on great quality stuff. He had as much knowledge as you could ever ask for and fed me no BS. If he didn't have the answer he didn't do a song and dance, I just got an honest, "I don't know". He was super patient with all my N00b questions and honestly seemed to enjoy interacting with me as a fellow gun guy, not just a customer.</p><p></p><p>I know they teach it in any customer service industry but i've never seen someone implement this simple principle: Don't tell the customer what they want. He listened to what i said and after hearing that i'm building a battle rifle to be mine and no flashy crap, he helped me find quality products with a reasonable price tag rather than just a name.</p><p></p><p>He could have probably ended up having me sold on some very pricey parts that i asked about but instead made thoughtful and informed suggestion towards products that would do the job just as well or better at a much better price.</p><p></p><p>He has not only made a faithful customer for life, but also someone who feels that he is a great human being. I will definitely be recommending him above anywhere to everyone i know. I even have my uncle holding off on buying parts where he lives (in MS) until he comes up next month to spend money in Steve's shop.</p></blockquote><p></p>
[QUOTE="de-evoproject, post: 1286977, member: 14169"] You guys were spot on. Went by Cold Hand Arms after work today to check it out. I have to say...WOW. I have never met a guy like steve at any gun store or show i have ever been too and fully believe that every one in the business should be like him. His prices were more than reasonable and on great quality stuff. He had as much knowledge as you could ever ask for and fed me no BS. If he didn't have the answer he didn't do a song and dance, I just got an honest, "I don't know". He was super patient with all my N00b questions and honestly seemed to enjoy interacting with me as a fellow gun guy, not just a customer. I know they teach it in any customer service industry but i've never seen someone implement this simple principle: Don't tell the customer what they want. He listened to what i said and after hearing that i'm building a battle rifle to be mine and no flashy crap, he helped me find quality products with a reasonable price tag rather than just a name. He could have probably ended up having me sold on some very pricey parts that i asked about but instead made thoughtful and informed suggestion towards products that would do the job just as well or better at a much better price. He has not only made a faithful customer for life, but also someone who feels that he is a great human being. I will definitely be recommending him above anywhere to everyone i know. I even have my uncle holding off on buying parts where he lives (in MS) until he comes up next month to spend money in Steve's shop. [/QUOTE]
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