Recently, Vortex ran a sale of 50% off MSRP. Usually, it’s 40% for veterans and LE. There are many who are not impressed with Vortex but I enjoy their Razor line, warranty, and how they treat veterans. If Leupold, Nightforce, S&B, ZCO, Kahles, etc. did the same I’m sure I would entertain purchasing from them as well.
I ordered three items from Vortex through Expertvoice and they were shipped directly from Vortex via UPS. Sadly, things happen and packages get lost. I called Vortex and only needed to push one button before speaking directly to……wait for it……an AMERICAN! Speaking with Kate, she took care of everything. Even moving my order up to over night delivery without an additional cost to me.
I’ve never had to use their warranty but I assume it’s as easy as this process was. I know they cover shipping cost both way’s which is not usual for most companies.
A good product and great customer service is where the money’s at, and Vortex has that figured out. Anyway, just thought I would give a public shoutout to Vortex.
I ordered three items from Vortex through Expertvoice and they were shipped directly from Vortex via UPS. Sadly, things happen and packages get lost. I called Vortex and only needed to push one button before speaking directly to……wait for it……an AMERICAN! Speaking with Kate, she took care of everything. Even moving my order up to over night delivery without an additional cost to me.
I’ve never had to use their warranty but I assume it’s as easy as this process was. I know they cover shipping cost both way’s which is not usual for most companies.
A good product and great customer service is where the money’s at, and Vortex has that figured out. Anyway, just thought I would give a public shoutout to Vortex.