I purchased from them a few times pre plandemic. Order processing and Shipping was a tad slow, but got my products and at great prices.
Beretta sure did step up to help you....sounds like their customer service reps are first rate.....good info to knowI ordered a Beretta rifle from them three years ago. When I got it the box said it was supposed to have three magazines. There was only one. I called them about it and their reply was “you’re only going to get what was in the box”.
I called Beretta and they asked for the serial number of my rifle. I told them about the discrepancy and they confirmed that it was supposed to have three. The Beretta CS rep then asked where I bought it. I told him it was Botach and I heard a disappointed sigh, like he’d heard the same story before and he said he would have two more sent by UPS. Then he gave me a promotional code to get six more from Beretta for free.
You might have to nudge them along in some cases. I bought an M9 from them and getting them to acknowledge that they received my FFL's info took 2 weeks.
I ordered from them once. There won't be another time.
Ordered two boxes of Federal HST last July. They showed over 900 boxes "in stock". Guess what I'm still waiting on? They even said it was shipped, but it never left the warehouse. Sent email, nothing. Tried calling, you may as well put a handwritten note in a bottle and throw it in the Verdrigris.
Same for me.It has been awhile, but all went well.
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