I ordered a Beretta rifle from them three years ago. When I got it the box said it was supposed to have three magazines. There was only one. I called them about it and their reply was “you’re only going to get what was in the box”.
I called Beretta and they asked for the serial number of my rifle. I told them about the discrepancy and they confirmed that it was supposed to have three. The Beretta CS rep then asked where I bought it. I told him it was Botach and I heard a disappointed sigh, like he’d heard the same story before and he said he would have two more sent by UPS. Then he gave me a promotional code to get six more from Beretta for free.
I've ordered multiple times from them over the years. 15 years ago, shipping was slow, and they didn't tell you if items were backordered/customer service was terrible. They have gotten better, and I wouldn't hesitate to order from them.