You know I have been on many gun advocacy boards for a number of years and I rarely see/hear the dealers directly address quality control or policy issues - I am impressed to hear from FAL Guy
You know I have been on many gun advocacy boards for a number of years and I rarely see/hear the dealers directly address quality control or policy issues - I am impressed to hear from FAL Guy
You need to realize that once you take posession of the weapon and leave the premise of the company that transfered you the weapon that it is illegal and or against federal regulation to exchange out a weapon ever if it is defective out of the box, right???
They only did what they are required to do, at that point the dealer is to offer warranty service or to direct you to the manufacture. Had you caught this before you left the store they could of have changed the serial # on the 4473 and on your way you would of have went.
So the end result was the correct one, sorry the manufacture was not able to assist you but H&H did what they should of have done in the end.
What's illegal about 4473'ing him a new gun, putting the original back on their books and then dealing with the distributor/manufacturer themselves.
The only thing is, once the 4473 is filled out recorded in their books it becomes a used gun.
Doesn't matter whether it was shot or not.
Illegal would be? once they got it back, selling it as a new gun?
What is to say the buyer (not saying the OP would do this) didnt go out, shoot someone with the new weapon and then wanted to bring the weapon back to store because it is now "defective"? I worked for Academy and they rules are the same, once you leave the threshold of the store the weapon is yours even if it is in 2 pieces. Main reason why you should always inspect the weapon before leaving the store.
What do they say - screw me once, shame on you; screw me twice, shame on me?
Actually I think one of the Bush's coined some phrase..."Fool me once ...umm ..well thats a shame....but I wont be fooled again"....or something like that.
We have some really great gunsmiths here in Lawton.....we have nothing like H+H
Uncle Sams is not bad...Murph's in Duncan seem to be alright....but the selection seems to be somewhat limited
Sorry for your troubles...seems like H+H is trying to make them right
Actually I think one of the Bush's coined some phrase..."Fool me once ...umm ..well thats a shame....but I wont be fooled again"....or something like that.
We have some really great gunsmiths here in Lawton.....we have nothing like H+H
Uncle Sams is not bad...Murph's in Duncan seem to be alright....but the selection seems to be somewhat limited
Sorry for your troubles...seems like H+H is trying to make them right
I have personally known surjimmy for several years. I can say, without ANY reservation, that you will not find a more generous, more likeable or more helpful person. He is passionate about anything he does and he is passionate with his guns. He is a fine person who will help anyone that just asks. As far as gunsmithing I only use Steve Balwin in Jones. The work is excellant. The turn around time is reasonable and on time. The price is reasonable too. I have never had a bad experience with Steve over the years.
FAL Guy's comments are right on and should make the OP feel a little better about the situation.
The real secret is staff education. Some people just need to be taught how to be "people respectful". Those that can't be taught should be placed in positions where there is minimal people contact.
With regard to that law mentioned above, I'm not familiar with it, but assume the explanation to be correct. Two things, however, seem wrong with that. First, when the OP was in the shop, face to face, or even on the phone when it all began, that would have been the time to inform him of any legal matters. By doing that, and then assisting the OP in dealing with Benelli, a disgruntled customer might have been made a happy customer. At least, the OP's anger would have been directed in the right direction and this might be a far different thread.
Second, even if the law is as stated, there is no reason, in such a blatant example, that the store couldn't have replaced the gun and had the old one repaired and sold it as a like-new used gun. A profit probably would have still been made and now there would be 2 happy customers.
The real secret is staff education. Some people just need to be taught how to be "people respectful". Those that can't be taught should be placed in positions where there is minimal people contact.
With regard to that law mentioned above, I'm not familiar with it, but assume the explanation to be correct. Two things, however, seem wrong with that. First, when the OP was in the shop, face to face, or even on the phone when it all began, that would have been the time to inform him of any legal matters. By doing that, and then assisting the OP in dealing with Benelli, a disgruntled customer might have been made a happy customer. At least, the OP's anger would have been directed in the right direction and this might be a far different thread.
Second, even if the law is as stated, there is no reason, in such a blatant example, that the store couldn't have replaced the gun and had the old one repaired and sold it as a like-new used gun. A profit probably would have still been made and now there would be 2 happy customers.
A few years ago (4 maybe), I took my 9x18 feg to them. I simply needed a new trigger pin. Same story, can't find the part. I found about a hundred of them from vendors in that month's shotgun news. Took me three months to get it back, when I did , they charged me 50 bucks for the repair AND $35 for a box of 50 9x18 for "testing". The gun had been neither fired nor cleaned. I will NEVER take an item to H&H for any kind of repair.
ronny, I am the OP an I never had a problem with Benelli. That was another member posting his problems with H&H, and Benelli. Deer Slayer, thank you for the kind words and back at ya. Like I have said the H&H store Mgr.(I guess we all know he is now) has went out of his way to address this problem. Something he didn't have to do, and no matter who you are even when it's true, comments that I have made and others have made STINGS. It took a man of great character to step up and face what he knew was going to be a bombardment of neg replies. I am sure that the problem has been addressed and is on the way to being repaired.
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