Ethical or No...

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itzkwik

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If you didn't pay for them send them back,the customer apparently didn't look hard enuff,which inturn could make someone look like an azz and as one of the above statements someone could lose their job,you already know what the right answer is.
 

TerryMiller

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The right thing to do is tell them about their mistake that turned out not being one, especially after the guy raised Hell about them not sending the doors, when in fact they did. The "right" thing to do was to call and apologize in the first place, upon finding the doors. The illegitimate complaint might have cost somebody their job.

Honesty is always the best policy. Part of what's wrong with our society today. No accountability, dishonest, and so on.
I want to be up front and straight with everyone I do business, whether it's one of you guys, or someone on the other side of the world. Wouldn't you want to be treated the same way? Golden rule. That kind of thing. See the list at the bottom???


Fully agree with this. It was ineptitude that they missed the doors to start with and they should not profit for their mistakes, especially when the mistake is on their part and not the dealer/distributer/manufacturer.

A favored quote: From H.L. Mencken - "The difference between a moral man and a man of honor is that the latter regrets a discreditable act, even when it has worked and he has not been caught.
 
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SMS

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Fully agree with this. It was ineptitude that they missed the doors to start with and they should not profit for their mistakes, especially when the mistake is on their part and not the dealer/distributer/manufacturer.


True enough, but the buyer disclosed his mistake and the manufacturer said they didn't want the excess doors back.

Why should the dealer, who has no claim on the extra doors since they didn't provide them to the buyer or get billed for them by the manufacturer, profit from the buyers mistake? That being said they certainly reserve the right to refuse the guy any exchanges....
 

Shootin 4 Fun

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The mfg doesn't want them and both the contractor and distributor want to make 100% profit from the doors. The right thing to do donate the doors to habitat for humanity.
 

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