- Feb 1, 2013
- Reaction score
My father-in-law & Hughes Net LONG time customer is 85 years old and has been diagnosed with dementia. He moved into assisted living in August and his house is vacant so he no longer uses internet service at that location. We tried for 9 MONTHS to cancel his service but they keep debiting his card since he could not recall his Hughes Net account number. Now they say they have to have the 15 year old roof mount equipment and modem and power source back. Since we cancelled his credit card they finally sent a bill to his new address so they know he moved. We now have an account number and were able to FORCE Hughes Net to cancel his 9 month non-used internet service, He has mobility difficulties and cannot climb a 2 story roof to fetch equipment they installed so they want to charge him for equipment he cannot safely access? I am not climbing up on a two story house for such a BS reason either! Can’t Hughes Net be a little compassionate and have an installer go get it and stop billing him since they want the old outdated stuff? If not they should be ashamed. We will make a 3 hour round trip to get the OLD modem to send back and call to confirm receipt to avoid future billing as rudely requested. I will NEVER do business with this awful company.