I work for a door company. Last month we had an order for $17,000 in doors.
After delivery, the customer couldn't find two of the doors. He called the
door manufacturer, yelled a little and they sent him the two missing doors.
Except he found the missing doors. Now he has 4 doors, two he paid for and two
that were sent gratis by the door company. More: these doors won't fit where they
should (carpentry mistake) so he wants to return them to get something else.
I think that all he should have to return is the two doors he paid for. Mgmt says he
should return all four doors as it would be "unethical" to let him keep the two doors
he didn't pay for. But we would then resell the two doors he didn't pay for as the door company doesn't want them back.
What do you think?
Zork
After delivery, the customer couldn't find two of the doors. He called the
door manufacturer, yelled a little and they sent him the two missing doors.
Except he found the missing doors. Now he has 4 doors, two he paid for and two
that were sent gratis by the door company. More: these doors won't fit where they
should (carpentry mistake) so he wants to return them to get something else.
I think that all he should have to return is the two doors he paid for. Mgmt says he
should return all four doors as it would be "unethical" to let him keep the two doors
he didn't pay for. But we would then resell the two doors he didn't pay for as the door company doesn't want them back.
What do you think?
Zork