I generally don't like to do this, but here goes...
I've done business with goinggear.com several times. Always a good experience, and happy with the products and prices. They ran a BF special on some S15 lights and I bought 20 to give to Customers. Also bought 2 S30 lights for stocking stuffers. This was over $700 in lights...
The box arrived and I put it away until the Holiday Lunches/gift giving started. Grabbed 4 lights last week and gave them out, went to the box this week, started to grab some and thought, man, I burned through 20 really fast. As there were only 8 S15's left. So I checked the size of the box and discovered there was no way they could have shipped 22 lights in that box. As far as I can tell I only got 12 S15's and the 2 S30's, but at max there could have been 16 S15's in the box.
So here is where the fun begins, I contact Going Gear, explain it all to them, and even tell them honestly I didn't count the lights, but could only account for 4 lights that I gave out. I also told them there was no way the packaging could hold all of the lights ordered. Their initial response was basically "too bad", 5 days have passed since you received the package and we don't do anything after 5 days. So I escalated to a "Supervisor", explained it all again, and measured the package for him. He was gone a long time, probably trying to pack 22 lights in a box that wouldn't hold them, then came back and said the best they could do was send me 2 lights, basically splitting the difference of what could have been in the box with me. I told him unacceptable and initiated a dispute with my credit card.
So beware of these guys, I had been happy with them up to this point, but when things don't go right, they don't do the right thing, not the kind of folks I will ever do business with again...
I've done business with goinggear.com several times. Always a good experience, and happy with the products and prices. They ran a BF special on some S15 lights and I bought 20 to give to Customers. Also bought 2 S30 lights for stocking stuffers. This was over $700 in lights...
The box arrived and I put it away until the Holiday Lunches/gift giving started. Grabbed 4 lights last week and gave them out, went to the box this week, started to grab some and thought, man, I burned through 20 really fast. As there were only 8 S15's left. So I checked the size of the box and discovered there was no way they could have shipped 22 lights in that box. As far as I can tell I only got 12 S15's and the 2 S30's, but at max there could have been 16 S15's in the box.
So here is where the fun begins, I contact Going Gear, explain it all to them, and even tell them honestly I didn't count the lights, but could only account for 4 lights that I gave out. I also told them there was no way the packaging could hold all of the lights ordered. Their initial response was basically "too bad", 5 days have passed since you received the package and we don't do anything after 5 days. So I escalated to a "Supervisor", explained it all again, and measured the package for him. He was gone a long time, probably trying to pack 22 lights in a box that wouldn't hold them, then came back and said the best they could do was send me 2 lights, basically splitting the difference of what could have been in the box with me. I told him unacceptable and initiated a dispute with my credit card.
So beware of these guys, I had been happy with them up to this point, but when things don't go right, they don't do the right thing, not the kind of folks I will ever do business with again...
