Sig Sauer's Customer Service

[DavidWOwens]

The rosewood grips on mine were cracked on a bnib from a Dealer.... Didn't notice it until I got it home... But they took care of it

 

[Okie1907]

I had a less positive experience with Sig's customer service, having to pay Sig for shipping and having to send the gun in twice for the same fix as they apparently didn't fix it right the first time. They did answer the phone fairly promptly, and the turnaround time was decent.

I think maybe one of the reasons for the mixed opinions about their customer service is the difference between just needing them to send you a part, versus needing to send a gun in for repair / how it should have left the factory in the first place.

They didn't send you a shipping label for a warranty fix?

 

[Werewolf]

I just purchased a few Sig pistols, and on the P938 after I got it home realized the grip was spit in two, down the left side. Called Sig Customer Service today and it's the second positive experience within a week that I've had with them! No bs, run around. The call earlier last week wasn't a problem with a firearm, it was for the Legion series stuff! By the way the Legion P226 is amazing! Now I want the others
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Sig Sauer just sent new grips, I was impressed with the way they handled it

I'd aways heard how bad Sig CS was. A couple of years ago I bought a P232. There's a very tiny spring that you have to be careful when removing when taking the thing down. 1st time I took the P232 down - sproingggg! Out it popped and was no where to be found. Called Sig to buy a replacement. They said don't worry about it and sent me 5 of them for free - no questions asked.

Sig CS is tops in my book.

 

[Randy_]

They didn't send you a shipping label for a warranty fix?

They did indeed send me a label, after taking my credit card number and charging me around $50. The guy at Sig said that it was because I bought the pistol used. However, other people online said they were charged as well, even being the original owner.

 

[littlefoot]

nothing but good stuff from Sig.