A Positive Customer Service Story

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OK Corgi Rancher

Sharpshooter
Supporting Member
Special Hen Supporter
Joined
May 14, 2020
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Location
Greater Francis, OK metropolitan area
Affordable Trash in Ada.

Early this past summer we got a flyer from them. Switch to their trash service for $15 month and they guaranteed we'd be happy, they'd do what they promise when they promised to do it. That was 1/3 of what we were paying for marginal service from GFL. So we switched.

They said they'd deliver a trash container on a certain day and they did. They said they wouldn't miss a pick up and they haven't. They sent a nice email with contact information for the driver on our route so we could contact him if we had trouble.

Just last week I got a message from Affordable Trash thanking us for being customers and promising to deliver a box of 150 trash bags on our pickup day...which was yesterday. There was a disclaimer that said "while supplies last". No trash bags yesterday so I figured they just ran out. Maybe they did. But this morning, as the sun came up and I was out taking care of animals, I noticed something down by our gate. It was too dark and too far to see what it was. I walked down to the gate and it was a box of trash bags. I heard thru the grapevine (so I can't verify if it's true) that they ran out and went to Home Depot to buy more for the customers that missed out. I think that's pretty amazing service in this day of nobody-seems-to-give-a-damn.

So, if you have Affordable Trash service in your area I highly recommend their service.



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