Hey guys, long time lurker here but I wanted to throw up another Cheaper than Dirt sucks thread. My only hope is to add to the array of threads already out there so people are well informed. Fortunately, I didn't get screwed like a lot of folks seem to have but just wanted to comment on their crappy customer service. Seems to me that an internet based company would understand the power of the internet to make or break their business...
In short, I've been keeping an eye out for a cz pcr for a while. Damn things seem to sell like hot cakes because every time I hit a site, they are sold out/back ordered, etc. So it was with some curiosity that Cheaper Than Dirt pops up as having 9 PCRs in stock. So I took the time to call them to confirm this unicorn was indeed there and available for my purchase. A somewhat bitchy lady who seemed bothered by the call, told me that if it's on their website, then they have it and if they didn't have it, it wouldn't be on their website. Good! I promptly forget the rudeness log in and hit the ol' submit button with a quickness. Order accepted, credit card charged, daddy has a new toy.
Two days later I get an email that said my order was canceled due to depleted inventory. Really... After taking the time to call and confirm and being scolded for not trusting their website's inventory, they don't have my pretty new CZ. But I understand glitches can happen and I was more interested in the good price and free shipping than having it the next day so I shot an email to another lady who after some exchange basically told me tough sh.t. Anyway, without the boring you guys any more, I was pretty irritated at having now dealt with two snarky customer service reps who had absolutely no interest in anything related to customer service. At least after a few days, I did get a refund on my credit card without having to fight for it.
So the final word on cheaper than dirt is that you may or may not get what you ordered (many haven't apparently) but if you need to actually get help from them, you would have a better chance looking for a snowball in hell.
In short, I've been keeping an eye out for a cz pcr for a while. Damn things seem to sell like hot cakes because every time I hit a site, they are sold out/back ordered, etc. So it was with some curiosity that Cheaper Than Dirt pops up as having 9 PCRs in stock. So I took the time to call them to confirm this unicorn was indeed there and available for my purchase. A somewhat bitchy lady who seemed bothered by the call, told me that if it's on their website, then they have it and if they didn't have it, it wouldn't be on their website. Good! I promptly forget the rudeness log in and hit the ol' submit button with a quickness. Order accepted, credit card charged, daddy has a new toy.
Two days later I get an email that said my order was canceled due to depleted inventory. Really... After taking the time to call and confirm and being scolded for not trusting their website's inventory, they don't have my pretty new CZ. But I understand glitches can happen and I was more interested in the good price and free shipping than having it the next day so I shot an email to another lady who after some exchange basically told me tough sh.t. Anyway, without the boring you guys any more, I was pretty irritated at having now dealt with two snarky customer service reps who had absolutely no interest in anything related to customer service. At least after a few days, I did get a refund on my credit card without having to fight for it.
So the final word on cheaper than dirt is that you may or may not get what you ordered (many haven't apparently) but if you need to actually get help from them, you would have a better chance looking for a snowball in hell.