And here I thought Obama Care caused the most grief for Small Business owners...in comes the Internet.
People without training and experience shouldn't be smithing guns, business owners who don't know how to use the internet shouldn't be running ads on it.
Ignorance on the part of the shop owner and his staff along with poor customer service caused this problem, not "the internet."
The bogus ad has now been pulled, the business owner has been forced to confront his failure and acknowledge the crappy customer service his employee provides his customers, etc...
Seems to me the internet is working perfectly in this case.