So, you're saying don't be a dick or dong?gNah, she got an apology from a manager; she's satisfied and just wants to let the incident go. The guy just has a bad sense of customer service, IMO. The Halls did a good job at H&H overall...more than anyone else in OK has done for the whole firearms thing, but some of the employees just suck. Is it any different at a lot of places? Ever get good service at Academy when it comes to dealing with firearms? Dick's? Dong's? (We're seeing a pattern here maybe...)