I hate getting these requests as well. I can't say no to my family, but they find the most ridiculous ways to ruin their technology...
Missing boot loader segment doesn't sound that bad, you should be able to enter your boot loader command line and restore from a disk drive, but I'm sure you've already finish.
At least it was just the backup drive and not the main drive? Imagine the main drive failing, and THEN finding out you're missing a boot loader block. Yikes.
It took the rest of the drive with it. Now I am setting her up with another drive.
I politely refuse all tech support calls from friends and family and nicely direct them towards a couple of local shops.
I like doing them for family and friends, it is just that about every 6 months this sister catches some kind of CTD.
Have you tried turning it off and on again?
Yep and I even kicked it. Didn't work.
i never turn down tech requests, i always ask for payment in beer though.
I usually ask for ammo.
Me- "Hello IT. My computer is broke. Can you send someone over to fix it?"
IT- "Sure. What seems to be the problem?"
Me- "Well, to start with, it has a bullet hole in it......"
I have only done that once.