Over the weekend I placed an order with them online, and right off the bat there were problems, all kinds of problems. So I read the return policy, 30 dollars return shipping for firearms, then a 20% restocking fee, So to return a 300 dollar pistol it will cost you 90 bucks. I was looking at some police trade ins, no pics, the only description was "good." So I got that bad feeling in my gut and called first thing Mon morning, took forever to get through and I just told them to cancel the whole thing, a 1700 order, they didn't seem bothered and I think I dodged a bullet.