Fixin' to try out Leatherman's 25 year warranty...

[Pulp]

Never used the customer service, but I really don’t know how I survived the first 50 years of my life without one.
I have literally used a Leatherman to keep a 1200 ton/day recycled fiber plant running until maintenance could get there to take over.

 

[Glock 'em down]

Well, I got it mailed off this morning. Now we wait.

 

[Chief Sapulpa]

I started buying broken ones at pawn shops and garage sales. I’ve sent them a few over the years and they come back like new.

Don't you think this is a bit unethical? Especially since you did not create the damage.

 

[dlbleak]

Don't you think this is a bit unethical? Especially since you did not create the damage.

Possibly, no different than buying a broken tool or gun at the price it’s worth and then paying to have it fixed. With shipping and insurance, it’s close to $20

 

[O4L]

I have one around here somewhere that has a broken file blade. I rarely use it anymore but I guess I should get it sent in eventually.

Now that I think of it it's probably more than 25 years old.

I believe mine is the original version of the Super Tool.

https://www.multitool.org/tools/leatherman/original-leatherman-super-tool-review

 

[TerryMiller]

I've never owned a Leatherman, although I do have a few "multi-tools" lying around somewhere. Maybe I've used one of them once.

 

[Glock 'em down]

I've never owned a Leatherman, although I do have a few "multi-tools" lying around somewhere. Maybe I've used one of them once.

I typically don't use one real often. Mostly when I don't feel like walking out to the garage to grab a screwdriver or something. I do use my SAKs quite often though.

 

[John6185]

I bought an old worn out Leatherman multi tool off of eBay for $9.00, sent it to Leatherman telling them that if it wasn’t covered under warranty to toss it in the trash. Today I received an email telling me they are sending me a replacement. This is the old one, the blades have been ground or filed, the numbers inside the knife indicat that it is far older than 2( years old which makes it ineligible for warranty replacement but they are replacing it regardless. I’ll post a photo of the replacement when it arrives. I sent the knife to them on the 8th of Aug and it is now the 15th and the replacement is in the mail so that’s a pretty quick turnaround-to answer s question posed earlier by a member.

 

[Buck98]

Don't you think this is a bit unethical? Especially since you did not create the damage.

IIRC, haven’t looked in a while, they offer a lifetime warranty, doesn’t state whether it’s to the original owner or not so if someone is not willing to send it back for repairs I wouldn’t feel uncomfortable with buying a defective one and returning it. They have the option to replace or reject.

 

[Glock 'em down]

I sent this one off a couple of weeks ago and I got an email today saying they received it. I'm sure they've had it for at least a week or so, but they're just now getting around to repairing/replacing it.

I'll post again when it arrives.