I should have caught this a long time ago. ONG has been billing me a city sales tax. Well I don't live in a city.
"Customer Service" told me I did live in a city and the charge was applicable. After spending maybe an hour total on the phone trying to correct this issue, I found the right group to determine that in fact I don't live in a city and that sales tax does not apply to me. They sent that information to billing to make the correction.
Here's my new balance after the billing correction was made.
I haven't seen an actual statement showing the calculation to determine the amount of credit owed to me, but based on my own calculations, ONG credited me $412.08. My balance before the credit was $189 and after is $(223.08). The difference is the $412.08.
"Customer Service" told me I did live in a city and the charge was applicable. After spending maybe an hour total on the phone trying to correct this issue, I found the right group to determine that in fact I don't live in a city and that sales tax does not apply to me. They sent that information to billing to make the correction.
Here's my new balance after the billing correction was made.
I haven't seen an actual statement showing the calculation to determine the amount of credit owed to me, but based on my own calculations, ONG credited me $412.08. My balance before the credit was $189 and after is $(223.08). The difference is the $412.08.
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