Ruger customer service

[Catt57]

I was shooting my nearly new Ruger American Predator in .223 and had a round of cheap steel case TulAmmo get stuck in the chamber. In the process of getting it out I broke the extractor.

So I call Ruger up and without even a question, they are shipping me a replacement extractor, spring, and detent. All under warranty.

While I own multiple Ruger products, this is the first time I've even needed to call them. I was very happy with their service.

 

[adamsredlines]

Mirrors my recent experience with Ruger.

Meanwhile I'm still waiting on a screw from Sig...a month or so later....

 

[rockchalk06]

Mirrors my recent experience with Ruger.

Meanwhile I'm still waiting on a screw from Sig...a month or so later....

I had to call 3 times to get my replacement XL sight plate screws from Sig

I've never had to use Rugers CS, but this isn't the first I've heard that positive info on them

 

[AKguy1985]

I have heard nothing but good things about Ruger customer service.

 

[Hodrod]

I was shooting my nearly new Ruger American Predator in .223 and had a round of cheap steel case TulAmmo get stuck in the chamber. In the process of getting it out I broke the extractor.

So I call Ruger up and without even a question, they are shipping me a replacement extractor, spring, and detent. All under warranty.

While I own multiple Ruger products, this is the first time I've even needed to call them. I was very happy with their service.

I've had several dealings with their customer service over the years and they go above and beyond to help....fast, professional, friendly customer service. I wish all companies had such good service.

 

[rickm]

The only time i used Ruger CS is when i sent a Blackhawk in to have a cylinder retimed, since i bought used and the numbers didnt match and when it came back there was claw marks from a vise on the grips and scratches on the frame, wasnt a big deal but one would think they would have treated it better.

 

[Okvet03]

I sent in a$100 battered bearcat for transfer bar conversion,they said it was unsafe. Would I mind if they sent me a brand new one instead? Hell yeah! Don't get me started on Taurus customer service.

 

[Jack Shootza 50]

I was shooting my nearly new Ruger American Predator in .223 and had a round of cheap steel case TulAmmo get stuck in the chamber. In the process of getting it out I broke the extractor.

So I call Ruger up and without even a question, they are shipping me a replacement extractor, spring, and detent. All under warranty.

While I own multiple Ruger products, this is the first time I've even needed to call them. I was very happy with their service.

Glad to hear we still have American companies that treat their customers with respect, I don't know how many places I've e-mailed, left messages, contacted by phone and left call-back numbers and NEVER heard back from them, that or you get some call center over in India and can't understand a word they're saying.

 

[HoLeChit]

I sent in a$100 battered bearcat for transfer bar conversion,they said it was unsafe. Would I mind if they sent me a brand new one instead? Hell yeah! Don't get me started on Taurus customer service.

I had a buddy who had an all black Taurus 357mag revolver that had issues with the cylinder. I wanna say one of the holes was machined off. Poor quality. He sent it in after 4 months of them trying to not take it. A year later they call him asking if he wanted the revolver back with a stainless cylinder because they didn’t have any of the correct finish. He said he’ll no. 6 months later they sent him a new revolver. Absolute nightmare. I wouldn’t mind buying a cheap Taurus for a beater revolver, but after what he went through I try to avoid them like the plague.

 

[Catt57]

I forgot to update. I received the part in less than a week and the rifle is now fully functional again.