I have 5 Stealth cams no glow wi fi cameras that periodically need attention from the customer service reps. I am finding that the average wait on hold is 45 minutes to 1 hour to get a live person. Then if the rep tells you that they will check on something for you and call you back.....they DONT. This is starting to be a BIG waste of my time to get something simple fixed or updated. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrr