Guess I'll go against the grain. I had Dish for like 8 years and had a couple DVRs go down in short succession. Switched to Direct for a year and hated it. More expensive and all the menus seemed backwards to me so I was always hitting the wrong button and losing shows etc. Hated it enough that I went back to Dish when I moved and payed the penalty. Saved enough with promotions and such to cover the cancellation fees. The hopper was much different than the previous receiver I had but seemed much more user friendly and natural to me. Only complaint I have is you can only record 2 shows at once and if both are recording, you have to watch either what's recording or a previously recorded program. Has only happened like once though so not a huge deal for us. Still, Dish does need to get on par with the multiple recording capability but overall I am pleased with my switch back to Dish. Cheaper too even after promos end.