TULSA, Okla. - Bank of Oklahoma (BOK) customers who were expecting a direct deposit this morning are wondering where their electronic payments are.
In a BOK Facebook, post the bank company said, "We are aware of some issues affecting accounts this morning and apologize for the inconvenience. A third-party vendor has had an outage that is delaying direct deposits and electronic payments. We are working to get all systems back up and running as quickly as possible, and appreciate your patience in the meantime. And, please note, these issues are impacting multiple financial institutions and are unrelated to larger debt ceiling/economic issues."
Stan King is a BOK customer and he says that he will be late on his mortgage payment, but he reported a line of customers at a Brookside location that were saying they didn't have gas money or rent.
"For customers who live pay check to pay check, not receiving your deposit can be a major issue," said King.
Rachelle Shepherd was expecting her $3,600 VA check to hit her account today.
"I have $25 dollars in the bank. I need to pay groceries and my mortgage," says Shepherd.
She also has a 19-year-old son who she says is on the spectrum. Shepherd wanted to take him to urgent care today, but she is unable to cover the co-pay.
Shepherd has been checking her phone all morning to see if the funds have gone through.
"I was told that they were working very hard to fix the issue, but they were not sure when it would be fixed," said King.
FOX23 will update this story as more details are confirmed.
In a BOK Facebook, post the bank company said, "We are aware of some issues affecting accounts this morning and apologize for the inconvenience. A third-party vendor has had an outage that is delaying direct deposits and electronic payments. We are working to get all systems back up and running as quickly as possible, and appreciate your patience in the meantime. And, please note, these issues are impacting multiple financial institutions and are unrelated to larger debt ceiling/economic issues."
Stan King is a BOK customer and he says that he will be late on his mortgage payment, but he reported a line of customers at a Brookside location that were saying they didn't have gas money or rent.
"For customers who live pay check to pay check, not receiving your deposit can be a major issue," said King.
Rachelle Shepherd was expecting her $3,600 VA check to hit her account today.
"I have $25 dollars in the bank. I need to pay groceries and my mortgage," says Shepherd.
She also has a 19-year-old son who she says is on the spectrum. Shepherd wanted to take him to urgent care today, but she is unable to cover the co-pay.
Shepherd has been checking her phone all morning to see if the funds have gone through.
"I was told that they were working very hard to fix the issue, but they were not sure when it would be fixed," said King.
FOX23 will update this story as more details are confirmed.
