Ruger's customer service was fantastic in the late 90's. Was missing a sideplate for a mini 14, they sent me one no charge. The rep I talked to was a real gun guy, new the products, spent over 15 minutes on the phone with him, most of it was talking about mini 14's and mini 30's. I have bought Rugers since then when they have offered a product I wanted. Did I fill out a warranty card after my last new purchase? Yes I did. It doesn't matter anymore. If nothing happens I want to be able to get a firearm repaired w/o hassle.