From what I heard, Lynn Hickey had the philosophy that he could be successful so long as he sold one car to everyone in OKC. I don't think he had any hope of selling more than one to any one person.
I also heard that when negotiating with possible buyers, some salesmen would throw the keys to the customer's trade-in up onto the roof of the building.
I remember when he was investigated by the Feds for accepting over 10k in cash in a sting and didn’t report it.