Well, dunno what to tell you. Idk what SP said to SoonerDVM other than what was posted above... so I don't have a full picture. Anyways, I just saw that somebody had posted a link to this discussion on SP's facebook page, and I wanted to throw in my two cents. I've never had a negative experience with them and I've been very satisfied with their products (I have a couple of Roma holsters and other tactical gear). I also know a lot of folks who've tried out the Roma purses with great satisfaction. From my experience, they've always provided great customer service. I just don't think it's realistic to expect retail companies to accept broken items beyond the warranty. Especially not small companies. It's hard enough to stay in business with the way things are these days.
Anyhoo, not trying to be a s#*t disturber. :p
Anyhoo, not trying to be a s#*t disturber. :p