Don't be sorry about the lengthy post. You explained it nicely. Tell me how did they accept payment when you had no account?ATT.
When I moved out to Mustang I got the ATT bundle. I was pissed when they wanted $6 a month to not be listed in their digital and paper phone books, so I started looking elsewhere.
I couldn't get anyone on the phone until the day after my Cox services had been installed.
They told me that I could not cancel my services because the social I gave didn't match the social on file.
Yep. They typoed my social when I started service.
I called daily for a week, on day two, before I would give my info "to access the account", I would request that the call be recorded. I went thru my spiel for 7 days in a row, and on day 7 I asked to be transferred above the supervisor I was on with. After having HIM say "yes sir, at your request this call is being recorded", after trying again to cancel and being told I couldn't because of the social, I told him that I had been trying to cancel service for 7 days and this was my official notice that I was no longer their customer, and their equipment would be in a cardboard box on my porch.
"Sir, you can't do that!"
"It's already been done. Apparently *I'M* not the customer you signed up for the service. Thank you, have a nice day."
Five days later I received a "final bill" and a prepaid label for the equipment. The bill was post dated for a full billing period, which wouldn't have happened, but it reset during the week I had been trying to cancel service. I called them back, and using my calculations, paid the bill for those 7 days. They asked about the other balance. I told them to do whatever they wanted with it. They immediately offered to drop it to $64. I politely passed paying that and ended the call.
One month later, receive a PAST DUE bill. I filed it away with no intent of paying. Same thing next month. The next month, a bill from a collections agency. I called and notified them that it wasn't my bill, social didn't match. They never contacted me again.
The debt was sold FIVE MORE TIMES.
After getting a collection notice from the next company, I'd call and say the same thing.
Not my debt.
Apparently the sixth collections agency just dropped it.
Still $64.
But now my credit is DOVA'D.
A couple years later, I learned that you can dispute anything on your credit report.
I disputed all six collectors, plus the original ATT ding on my report as "not valid debt, not my social security number".
It took about a week and everything remotely related to ATT was wiped from every credit report I can view.
Att sends me letters once a month now to get me to come back. Can't get the letters to stop because I don't have an account. We use them for kindling for the fire pit now.
Sorry, this was quite the lengthy post, but at least it has a happy ending.
I just love it when the crap they pull backfires on them.
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