It's amazing what showing up on someone's doorstep can get results. A few years back, I had two new axles ordered for our RV that didn't have what they call the "Neverlube" bearings. The guy ordered them (after I paid in advance) but every time I called to see when he would be over to put them on, he never showed, even after telling me he would "be there on such-and-such day."
So, I did some research and found out where he lived. Wife and I drove over there one day and knocked on his door. His wife answered the door and I explained who I was and why I was there. As it turned out, he was also a sheriff's deputy and had just gone to bed after his shift. But she got him out to talk to me. I even explained to him that he hadn't even notified me that he had actually received the axles, and he offered to take me over to show them to me.
Long story shortened, he was out within about a week to install the new axles.
So, I did some research and found out where he lived. Wife and I drove over there one day and knocked on his door. His wife answered the door and I explained who I was and why I was there. As it turned out, he was also a sheriff's deputy and had just gone to bed after his shift. But she got him out to talk to me. I even explained to him that he hadn't even notified me that he had actually received the axles, and he offered to take me over to show them to me.
Long story shortened, he was out within about a week to install the new axles.