I'd think if there are two jareds in the store one should recognize when the customer really wants the owner. Instead of telling the customer they were wrong the employee should have taken the time to understand the issue and tried to resolve it instead of blowing them off. Customer service 101. When there is an issue the company has the opportunity to increase customer satisfaction more than if the transaction went off without an issue based on how they handle it. Alot of gun shops could stand to realize this.
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