I agree with you.If that were the case, then perhaps the employee should not be allowed to yak-yak-yak on the cell phone will getting in/out of other‘s vehicles. Perhaps they should not be allowed to yak-yak-yak on their cell phones while on the clock.
Again,
I took my vehicle to a SERVICE Department. Is it too much to expect to have good service and receive my vehicle in better shape than when I left it?
I'm just saying that cell phone addicts (who should be working, when they're supposed to be working) can be pretty clueless.
The guilty party may not have even noticed they did anything wrong - and I'm not defending such behavior.
I knew an old gentlemen who hated distracted t-e-x-t-e-r-s with a passion. He would rail against them saying: "Just peck, peck, peck on the cell phone. Bunch of peckers, is what they are!"