Regardless of what some people will tell you, I'm a pretty easy going gal. You get what you give with me so if you have a problem you need to take a long hard look at the ******* in the mirror.
That said, I feel sorry for CSRs who have to deal with me when I'm trying to resolve an issue because I send everything by certified mail, return receipt requested, and take names, ID numbers and notate date, time and length of conversations I have with them because EVERYTHING is recorded these days. If you tell me you are gonna do something, it better happen because I don't call just to chitty-chat for the **** of it ...
Without giving out too much personal information because it's an issue between two banks and the retirement system the old man's check comes from, let me just say if you can't deal with someone without actually doing your job and looking up the account in question and start telling me you:
1. Haven't received the paperwork yet ... BEEEEEEP, try again because so-and-so signed for it on THIS date;
2. Well, you didn't submit the paperwork WE require so you will need to resubmit everything with a cover letter ... BEEEEEEP, Form #blah-blah-blah?? That says "Start reading at the top and continue until she says "Uhhhh, yes, that one."" To which I replied so you are telling me the person who signed for it threw half the **** I sent in away because how would I know what form you were talking about if I didn't have a copy of it in my hands right now?" DEAD SILENCE ...
3. Ahhh, I REALLY need you to resubmit all that. I don't see where it was processed so there MUST be a problem on YOUR end." Haha! Oh, really ... everybody has a supervisor. Let me speak to yours please.
Oh wait, wait ... LMAO!! Nope and don't "accidentally" cut me off because I know your name and operator number. I thought she was gonna start crying. Honestly ... what a dipshit.
Funny ... her supervisor found the paperwork and could tell me where we were in the process and what to do if retirement didn't get everything they needed this week.
Honest-to-God, I hope the little twit has to do a hundred hours more training because I didn't mince words with the super. I don't want her to get fired. Half the work force out there is worthless as tits on a boar hog. I just want to make that half as miserable as I possibly can. HAHA!
What a world ... lol ... I'm gonna have a beer. If that doesn't work, I'm gonna move to scotch ... and it's only Monday. Things like the last hour and a half make me grateful I don't have a "real" job to deal with, too ...
That said, I feel sorry for CSRs who have to deal with me when I'm trying to resolve an issue because I send everything by certified mail, return receipt requested, and take names, ID numbers and notate date, time and length of conversations I have with them because EVERYTHING is recorded these days. If you tell me you are gonna do something, it better happen because I don't call just to chitty-chat for the **** of it ...
Without giving out too much personal information because it's an issue between two banks and the retirement system the old man's check comes from, let me just say if you can't deal with someone without actually doing your job and looking up the account in question and start telling me you:
1. Haven't received the paperwork yet ... BEEEEEEP, try again because so-and-so signed for it on THIS date;
2. Well, you didn't submit the paperwork WE require so you will need to resubmit everything with a cover letter ... BEEEEEEP, Form #blah-blah-blah?? That says "Start reading at the top and continue until she says "Uhhhh, yes, that one."" To which I replied so you are telling me the person who signed for it threw half the **** I sent in away because how would I know what form you were talking about if I didn't have a copy of it in my hands right now?" DEAD SILENCE ...
3. Ahhh, I REALLY need you to resubmit all that. I don't see where it was processed so there MUST be a problem on YOUR end." Haha! Oh, really ... everybody has a supervisor. Let me speak to yours please.
Oh wait, wait ... LMAO!! Nope and don't "accidentally" cut me off because I know your name and operator number. I thought she was gonna start crying. Honestly ... what a dipshit.
Funny ... her supervisor found the paperwork and could tell me where we were in the process and what to do if retirement didn't get everything they needed this week.
Honest-to-God, I hope the little twit has to do a hundred hours more training because I didn't mince words with the super. I don't want her to get fired. Half the work force out there is worthless as tits on a boar hog. I just want to make that half as miserable as I possibly can. HAHA!
What a world ... lol ... I'm gonna have a beer. If that doesn't work, I'm gonna move to scotch ... and it's only Monday. Things like the last hour and a half make me grateful I don't have a "real" job to deal with, too ...