Bueno used to be great food not so much now. think the business plan is still there. just getting people to make the food and clean the store is the problem.WAY back in the early 90's, I worked my way through college at the Stillwater store and a couple others. Ended up being an assistant manager and then store manager. Back then, the food was really good. Horribly labor intensive, pretty much everything was from scratch. The tortillas came prepackaged, but not fried for chips, tacos, etc. All the other food came in raw and uncut. I remember thinking we were movin on up when we started getting lettuce pre-shredded. The beans had to cook overnight and were actually twice cooked.
I don't know if the food is made the same, but I do remember the higher ups were extremely focused on keeping labor costs in line (stores were all corporate; not sure if there are franchises now-I think there are). We had to plan and justify labor costs on an hourly basis. They never wanted any "extra" people around. If you went to Taco Bell around 10 p.m., you'd probably see 7-9 people working. At Bueno, it would be 3, max.
When I started, drive through was about 40% of the volume. By the time I left, it was over 60%. That location runs a TON more through the drive through from what I've seen. I could darn sure see them deciding the dining room isn't worth opening, they can save a couple people and blame "labor shortages".
I've got a couple kids who are looking for jobs, applied at places claiming they're short handed, but hearing nothing but crickets. I'm beginning to think some places have decided not to replace lost labor from COVID and if someone complains, just say "sorry, we're short handed". Perhaps I'm wrong. But I'm seeing a lot of this.