A couple of years ago I bought a lightweight GI 1911 from Springfield. Fairly quick I determined the finish on the alloy frame was not right and it flaked off with just my thumbnail. I contacted Megan at Springfield and she said if they agreed the problem was their fault it would be covered under warranty. They paid shipping both ways and refinished the frame in an OD, which is different than the original but what I wanted, for absolutely no charge. I sent it on their dime on a Monday and the next Monday Megan called me and said it was ready to return. I had it Tuesday by noon. It looks great and I couldn't be anymore satisfied. Their treatment of me will greatly influence my future decisions in firearm purchases. They are really a true pleasure to work with. If customer service is high on your priority list then buy Springfield. I don't know how they could be any better.
I'll try to post pictures in a couple of days.
I'll try to post pictures in a couple of days.